MEET THE SALES TEAM

A familiar face to the property, Taylia has previously served as Manager of Cedar Spa, Media and Ad Coordinator, and worked within the Gaming Machine Department. Now stepping into her new role, Taylia brings the same level of hustle and heart she’s known for—but with a broader vision. Taylia brings with her a blend of creativity, compassion, and cross-departmental experience rooted in hospitality and guest care.

With a background spanning sales, real estate, wellness, and marketing, Taylia’s strength lies in her ability to blend guest-centered thinking with results-driven strategy. From spa service to event strategy, she understands that hospitality begins long before a guest walks through the door—and continues in every detail that follows.

Ensuring the satisfaction of each guest as they arrive at the Shoshone-Bannock Casino Hotel has become the passion of Michelle, Sales Executive. As the contact for social, military, education, religious and fraternal groups, Michelle has made the effort to learn the day-to-day operations, in other departments, to serve the many needs of her clients.

Given her positive experience at the Shoshone-Bannock Casino Hotel since 2015, she has looked to continue her career in the Hospitality Industry. Michelle is currently attending Idaho State University, pursuing a degree in Hospitality Management.

In her spare time, Michelle enjoys spending time with her family.

Customer service is of the upmost importance to Sales Executive, Tommie. She oversees the Internal Market Sector in her day-to-day duties and ensures that every guest has a positive experience at the Shoshone-Bannock Casino Hotel.

Tommie was raised in the Fort Hall Community amongst her Shoshone-Bannock people. Preserving her culture is very important to her and teaches her young daughter the values and importance of culture in today’s modern society.

Education is a top priority to Tommie. She began her studies at Salish Kootenai College in Pablo, Montana. She then transferred to Idaho State University where she is currently a junior pursuing her Associates of Science Degree.

Carmella is a seasoned professional with over nine years of experience in program development and community engagement within Indian Country, adept at navigating both nonprofit advocacy and the strategic demands of the for-profit sector. She has worked with her tribe and the Shoshone-Bannock Tribe, collaborating closely with tribal and state governments under Child Welfare programs, gaining firsthand insight into community needs and priorities.

In the for-profit sector, Carmella has worked for the Grand Canyon Resort Corporation, owned by the Hualapai Tribe, selling tourism packages to guests worldwide. She now brings this experience to the Shoshone-Bannock Casino Hotel, focusing on expanding into new markets while honoring tribal culture. Carmella will earn her Bachelor’s Degree in Business Administration with a dual concentration in Nonprofit Management and Proactive Human Resource Management in April 2026. Outside of work, she enjoys bird dancing, slow-pitch softball, and horseshoes with family, and is passionate about leveraging cultural diversity for shared economic success.

Kenyon brings over five years of customer service and retail experience from his time at Dick’s Sporting Goods, where he honed skills in communication, teamwork, and problem-solving within a fast-paced environment. In addition, he has spent the last three years at the Shoshone-Bannock Casino Hotel as a Drop Team Member, gaining firsthand experience in casino operations, accountability procedures, and maintaining high levels of accuracy and professionalism. During his time at both positions, Kenyon earned his Associate of Science in Business and is currently pursuing a Bachelor’s degree in Marketing, combining practical experience with academic knowledge to understand consumer behavior, brand strategy, and the importance of delivering exceptional customer experiences.

Outside of work and academics, Kenyon enjoys staying active and exploring hobbies that energize him. He can often be found golfing, bowling, working out, or playing video games, and when he isn’t, he’s likely catching up on sleep. Inspired by the movie Meet the Robinsons, his personal motto is “Keep Moving Forward,” a philosophy he applies to nearly every aspect of life—embracing challenges, seeking growth, and continually striving toward new opportunities.